Customer Subscription Management

This section equips you with all the tools and guidance needed to effectively manage your customers' services within the Antyxsoft Cloud Portal. From activating and updating subscriptions to handling cancellations and billing preferences, you'll find step-by-step instructions and best practices designed to ensure a seamless experience - for both you and your clients. Whether you're onboarding new customers or adjusting existing plans, this is your central hub for complete subscription lifecycle management.

When creating a new customer account, you can choose between two types based on your client’s profile:

Organization – Select this if your customer is a company, business, or legal entity with multiple users or teams.

Individual – Choose this if your customer is a freelancer, solo professional, or operates independently without a corporate structure.

Choosing the correct account type ensures accurate billing, access control, and service provisioning.

Creating a new customer account in the Antyxsoft Cloud Portal is quick and straightforward. Follow the steps below to onboard your customer and activate their services:

Step-by-step Instructions:

Log in to the Antyxsoft Partner Portal.

In the left-hand menu, navigate to Customers-> +CREATE CUSTOMER.

Select Account Type: Organization and fill in Customer's Name and Phone.

When creating a new customer account (either Organization or Individual), you must provide a valid email address. This email will be used by the customer to log in to the Antyxsoft Cloud Portal.

After entering the customer’s email, you can choose one of the following methods to set their password:

• Send password setup link to the customer (Recommended) A secure email will be sent to the customer allowing them to create their own password.

• Manually set a password You can enter a temporary password yourself.

When creating a customer account, you only need to fill in the fields marked with an asterisk (*). These are the essential details required to activate the account.

Since Antyxsoft bills only the Partner - not the end customer - there is no need to fill in billing-related fields for the customer.

At a minimum, make sure to provide:

Before clicking “Save & Continue,” make sure to review the two optional settings:

Click “Save & Continue” to finalize the setup.

After creating the account, you’ll be redirected to a Customer Account Overview page. Review the customer's details to ensure everything is correct, then click Continue.

Once created, you’ll be redirected to the customer’s dashboard, where you can manage their subscriptions, assign services, and view billing information.

Creating a new customer account in the Antyxsoft Cloud Portal is quick and straightforward. Follow the steps below to onboard your customer and activate their services:

Step-by-step Instructions:

Log in to the Antyxsoft Partner Portal.

In the left-hand menu, navigate to Customers-> +CREATE CUSTOMER.

Select Account Type: Individual and fill in Customer's Name and Phone.

When creating a new customer account (either Organization or Individual), you must provide a valid email address. This email will be used by the customer to log in to the Antyxsoft Cloud Portal.

Password Setup Options

After entering the customer’s email, you can choose one of the following methods to set their password:

• Generate a temporary password A system-generated password will be assigned. Share this with your customer manually.

• Manually set a password You can enter a temporary password yourself.

When creating a customer account, you only need to fill in the fields marked with an asterisk (*). These are the essential details required to activate the account.

Since Antyxsoft bills only the Partner - not the end customer - there is no need to fill in billing-related fields for the customer.

At a minimum, make sure to provide:

Before clicking “Save & Continue,” make sure to review the two optional settings:

Click “Save & Continue” to finalize the setup.

After creating the account, you’ll be redirected to a Customer Account Overview page. Review the customer's details to ensure everything is correct, then click Continue.

Once created, you’ll be redirected to the customer’s dashboard, where you can manage their subscriptions, assign services, and view billing information.

Once a customer account has been created, you can activate their first subscription directly from their customer dashboard.

• Log in to the Antyxsoft Partner Portal.

• From the top menu, click Choose Customer and select the customer you want to activate a subscription for.

• You’ll be redirected to the Customer Dashboard.

• From here, follow the steps based on the specific service you want to provision.

Each service may have different configuration options (e.g., plan type, resource limits, region), so the setup flow may vary depending on the product.

You can easily view and manage all of your customers' subscriptions through the Admin Panel in the Antyxsoft Partner Portal.

Steps to manage subscriptions:

• Log in to the Antyxsoft Partner Portal.

• Navigate to Billing (left side menu)-> Subscriptions tab.

There, you’ll find a complete list of all active, inactive, and scheduled-for-deletion subscriptions across all your customers.

Subscription Status Types:

You can upgrade a customer's subscription plan after activation, but:

If you need to change the billing type, you must cancel the current subscription and create a new one with the desired cycle.

You can monitor your customers’ subscription activity, status, and resource usage directly from the Antyxsoft Partner Portal.

To track usage and status:

• Go to to the Dashboard.

• Navigate to Billing -> Subscriptions.

• In the Subscriptions section, you’ll see:

• Plan details and billing cycle

• Usage metrics (depending on the service, e.g., storage used, compute hours, etc.)

• Start/end dates, next billing date, and status history